Booking travel yourself is easy. But there is a difference between making a booking and designing a trip. 

Online booking platforms list all of the options available but they cannot give you personalized recommendations. Even star ratings are subjective and review sites are just a rabbit-hole of confusion. 

Leaning on a professional means human guidance on one of your biggest investments this year. Combine that with access, relationships with property managers, dedicated airline phone numbers, and the taste and discretion that come from partnering with a knowledgeable travel professional. You could book it yourself, but why would you want to? 

Many people love to take the first look themselves online, and come to us with a handful of ideas. This is actually a great starting place and can give our conversation some direction. 

The difference between a frustrating planning experience with your advisor vs. the best trip of your life comes down to communication. If you like to be part of every decision, it’s best to say so up front. But do keep in mind that the systems and processes that we have in place are there so we don’t miss any detail. Our goal is to give you the best possible experience. 

A good Travel Advisor will be clear from the start. When you work with Salthaven Travel Co., you will see why we say clarity is a core pillar. 

When you contact us, you will receive our Investment and Process Guide along with an Intake form. This is so when you get on a call with us, all of your basic questions about fees, process and what we can offer are already answered. No hidden surprises. We can instead spend our time together talking about what matters most to you, your past trips, what you like and don’t like.

We use a visual digital itinerary software, so you can envision the entire trip before saying yes. We design your trip to maximize value, using our supplier connections and offers where applicable. It doesn’t matter if it’s high commission, low commission or no commission, if it is the best option, that is what we suggest. Why? Because you chose a package that suits the scope of your trip.

When we get commission from the supplier, it is usually 10-15% of the pre-tax value. Because it’s already baked into the price, you will never pay more because we get commission. 

Although it will feel like you are paying more up front to use a Travel Advisor, the value you will receive will far outweigh the cost.

We charge a design fee for our services based on the level of support our clients want. This covers the research, design and management of your trip from start to finish. 

You can view our design suites and process our on our Design Page.

We are there. One of the most important things a travel advisor provides is support when the unexpected happens: a flight disruption, a medical concern, a property that doesn't deliver what was promised. You will never be alone trying to sort it out. 

We work on trips of all lengths. In fact, as a courtesy to our clients, we will book your hotel only stay complementary and include perks at no additional cost to you!

Yes. With the right guidance, cruising is one of the best ways to travel with a disability. Many cruise lines follow ADA standards and have staterooms and public spaces that comply. There are some cruise itineraries that are better than others. We will always guide you toward the best options for your specific situation.

One important note: river cruising has significant limitations for wheelchair users due to the way the ships are designed to fit through the narrow waterways and under bridges. 

It's not about price, it's about value. 

Premium and luxury properties deliver a standard of service, attention and care that genuinely changes the quality of your trip. The staff ratio is higher, the attention to detail is greater, and the likelihood of error is significantly lower. I have seen firsthand the difference it makes.

We will never recommend a property that we wouldn't stay at ourselves.

Once we have received your form, we will review the details and send you our Investment and Process Guide along with a Discovery Call booking link. 

We set aside an hour during the Discovery Call to really get to know each client, their travel needs, their preferences and vision for their trip.

We specialize in premium and luxury travel, particularly cruises. 

We also have specialized expertise in accessible travel and work with travellers of all abilities to ensure every trip is handled with genuine care.

We do not book budget travel, Disney destinations or Cuba. We work exclusively in the premium and luxury space because that is where we can can genuinely deliver that best value.

Yes, you can. Flight only bookings are available for a flat fee of $50 per ticket. 

Unlike hotels and cruises, airlines typically do not provide commission to travel agencies. This fee ensures we can continue to give your booking the time and attention it deserves.

Using your points can be tricky, but it is still very doable when working with a Travel Advisor. The support we can give when redeeming points depends on the type of reward program. With credit card points, there are often options to purchase your vacation with your credit card and then apply the points to the charges afterwards. 

We are always happy to discuss which points you want to use and will give you honest guidance. In fact, many of us also travel using points too.